Senior Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
DUTIES & RESPONSIBILITIES
Job Responsibilities:
Strategic Account Management & Business Development
- Build and maintain longterm relationships with key clients across Dubai and the Northern Emirates acting as a trusted advisor and business partner.
- Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
- Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.
Sales Planning and Forecasting
- Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
- Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
- Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.
Solution Selling & Bid Management
- Propose tailored valuedriven technical and commercial solutions across CNSs full portfolio of IT services and solutions
- Collaborate with presales principals and solution architects to deliver compelling proposals presentations and demonstrations.
- Lead contract negotiations to closure ensuring profitability compliance and customer alignment.
Customer Satisfaction & Retention
- Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
- Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.
Internal Collaboration and Reporting
- Work closely with PMO finance collections and contract teams to support smooth project and timely billing.
- Maintain uptodate client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
- Prepare regular status reports and pipeline updates for senior sales management.
Qualifications :
Education:
Minimum: Bachelors degree in Business Administration Marketing or a related field
Desired: Masters degree (MBA or a related field)
Experience:
Minimum: 5 years in account management client relations or sales
Desired: 7 years with a proven track record in managing key accounts or enterprise clients
Skills & Abilities:
Strong communication and client relationship management skills
Solid understanding of IT services solutions and outsourcing models
Strategic account planning and business development expertise
Experience working with SLAs contracts and service delivery frameworks
Proficiency in CRM tools such as Salesforce HubSpot or Microsoft Dynamics
Ability to manage crossfunctional teams and remote stakeholders
Strong negotiation presentation and reporting skills
Experience managing global accounts or offshore delivery models
Familiarity with RFP/RFI processes and enterprise procurement systems
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
