Quality Officer

Roles and responsibilities

The Quality Officer is responsible for the efficient and effective coordination and implementation of quality management systems and EHS/OSH related improvement activities.

In addition, the position holder is responsible in understanding, formulating and producing statistical data in terms of the healthcare facility’s Key Performance Indicators

Key Responsibilities

Quality Improvement:

• Plan, implement, and coordinate continuous quality improvement initiatives.
• Measure and monitor outcomes to drive improvements.
  

Team Collaboration

• Maintain productive working relationships with team members.
• Act as a resource for staff seeking to implement quality improvement activities.
  

Patient Care

• Assist in providing high-quality patient care aimed at improving health outcomes.
• Encourage staff to review and improve work practices.
  

Education And Compliance

• Ensure staff awareness of quality systems and internal procedures through education sessions.
• Conduct training on fire, evacuation, and disaster procedures.
  

Clinical Teaching

• Participate in clinical teaching and oversee learning experiences for new and less experienced staff.
  

Accreditation Standards

• Ensure compliance with local and international standards and accreditation bodies.
• Coordinate with departments to meet environment of care standards.
  

Strategic Implementation

• Apply strategies from the organization's strategic plan within the department.
• Manage controlled documentation and asset implementation related to quality and EHS management.
  

Occupational Health And Safety

• Actively promote and participate in occupational health, safety, and welfare programs.
• Instruct safety education and develop training curricula to ensure staff readiness.
  

Hazardous Waste Management

• Oversee the hazardous waste management program in accordance with government regulations.
  

Functional Improvement Monitoring

• Monitor and proctor functional improvement initiatives across the organization.
  

Qualifications

• Education: Bachelor's degree or equivalent preferred with clinical Background.
• Experience: Minimum of 3-5 years of experience in a clinical setting, with experience in Healthcare Audits and Data Validation
• Skills:
• An Understanding of continuous quality improvement planning
• Knowledge of Accreditation
• Demonstrates strong interaction and communication skills
• Strong command of English Language oral and written

Desired candidate profile

1. Attention to Detail

   • Identifying minor issues before they become major problems.
   • Ensuring that all processes adhere to strict quality standards and specifications.

2. Analytical Skills

   • Collecting and interpreting data to identify trends, patterns, and areas for improvement.
   • Using data to make informed decisions and implement changes to enhance quality.

3. Problem-Solving

   • Finding effective solutions to quality-related issues in production or service delivery.
   • Investigating the root causes of defects or inefficiencies and addressing them.

4. Knowledge of Quality Management Systems (QMS)

   • Familiarity with quality standards and frameworks such as ISO 9001, Six Sigma, or Total Quality Management (TQM).
   • Implementing and maintaining QMS processes and policies within the organization.

5. Communication Skills

   • Clearly communicating quality standards, expectations, and policies to staff and management.
   • Writing detailed reports and documentation about quality assessments, audits, and inspections.

6. Attention to Compliance

   • Ensuring the organization meets legal, regulatory, and industry-specific quality standards.
   • Ensuring documentation is thorough and compliant with internal and external audits.

7. Project Management

   • Managing quality improvement projects and coordinating teams to implement changes.
   • Monitoring project progress and ensuring deadlines and goals are met.

8. Leadership and Team Collaboration

   • Leading cross-functional teams to improve processes and address quality concerns.
   • Providing training and guidance to staff on quality control procedures and best practices.

Responsibilities of a Quality Officer

1. Implementing Quality Standards

   • Developing and implementing quality control procedures to ensure products or services meet organizational standards.
   • Creating and maintaining documentation that outlines quality procedures and specifications.

2. Conducting Quality Audits and Inspections

   • Performing regular audits of processes, products, or services to ensure adherence to quality standards.
   • Identifying areas for improvement based on audit results and implementing corrective actions.

3. Monitoring Performance Metrics

   • Tracking key performance indicators (KPIs) related to product quality, customer satisfaction, and process efficiency.
   • Using data to evaluate quality performance and report findings to management.

4. Managing Corrective and Preventive Actions (CAPA)

   • Investigating non-conformances, defects, or customer complaints to determine root causes.
   • Implementing corrective actions to prevent recurrence and preventive measures to avoid future issues.