Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To anticipate guest needs and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets and promotions spa and health club and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments
- To attend hotel events daily shift briefings and training to improve professional skills.
Qualifications :
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
