Customer Service Representative
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Job Description
Manage accounts in terms of order processing order follow up pricing integrity ontime deliveries complete order fulfillment.
Provides telephone customer service regarding companys services and/or products.
Identifies customers needs and determines appropriate action
Promotes and sells the companys products or services.
Investigates and resolves complaints.
Uses a computer system to track questions and answers as well as enter and track the status of orders.
Evaluates and resolves customer complaints professionally and tactfully.
Negotiates customer product/billing complaints by offering discounts authorizing returns requesting returned product testing by internal quality or other staff and approving replacement orders.
Authorizes credit memos/refunds within policy and according to established procedures.
Manage accounts in terms of order processing order follow up pricing integrity ontime deliveries complete order fulfillment.
Implement account service strategies.
Principal liaison with marketing and sales for assigned customers.
Implementation of marketing programs for assigned accounts.
Support all aspects of service to the customer including but not limited to: price quotes and quote followup technical and product recommendations and sample department coordination.
Initiate and implement initiatives which improve customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Champion customer needs and follow up on customer inquiries.
Provide responsive order management support including order entry or expediting and shipment information to customers.
Proactively communicate supply chain issues and provide alternatives.
Attend technical training seminars.
Backup teammembers when workload makes this necessary.
Partner with Inside Sales to assist in achieving sales goals.
Qualifications :
Experience working with Printing Industry preferred.
Degree or Equivalent Diploma required.
2 3 years Customer Service or related experience is a plus.
Good written verbal and telephone communication skills.
Good data entry and organizational skills. Detailed oriented and good followup skills
Able to effectively manage many priorities and issues.
Understanding of applicable computer systems such as Microsoft Office Google Suite.
Additional Information :
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
