Guest Relations Executive
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
About GluCare:
GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology AI-driven care and a patient-centric approach. As part of our commitment to delivering an exceptional patient experience we are looking for a Guest Relations Executive to be the first point of contact for our patients ensuring seamless interactions and an outstanding service experience.
Job Summary:
The Guest Relations Executive will play a vital role in welcoming and assisting patients enhancing overall patient satisfaction and improving front-desk workflows. The ideal candidate is a warm professional and customer-focused individual with experience in hospitality healthcare or luxury service industries.
Key Responsibilities:
1. Patient Reception & Hospitality:
- Welcome greet and assist new and returning patients with professionalism and warmth.
- Guide patients through the check-in process ensuring a smooth and stress-free experience.
- Provide essential information about clinic services appointments and procedures.
2. Patient Experience & Satisfaction:
- Maintain a high level of patient engagement ensuring that all guests feel comfortable and well cared for.
- Act as the primary point of contact for patient inquiries and concerns providing timely and helpful responses.
- Gather patient feedback to identify areas for improvement and enhance service quality.
3. Workflow & Process Improvement:
- Assist in optimizing front-desk operations reducing wait times and streamlining patient flow.
- Collaborate with medical and administrative teams to enhance scheduling and coordination.
- Identify gaps in patient experience and propose improvements to workflows and service delivery.
4. Coordination & Communication
- Ensure seamless communication between patients healthcare providers and administrative staff.
- Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
- Assist in managing appointment scheduling follow-ups and patient reminders.
5. Digital & Administrative Support:
- Utilize digital health tools and the clinics electronic medical records (EMR) system to support patient interactions.
- Handle basic administrative duties such as updating patient records and managing appointment schedules.
Understands follows and supports all hospital infection control programs to ensure patient and staff safety.
Requirements
Qualifications & Experience:
- Bachelors degree in Hospitality Business Administration Healthcare Management or a related field is preferred.
- 2 years of experience in a guest relations front-desk or customer service role preferably in healthcare hospitality or luxury services.
- Strong interpersonal skills with a patient-first mindset.
- Excellent verbal and written communication skills in English (Arabic is a plus).
- Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization and attention to detail.
- Tech-savvy with experience in EMR systems CRM software and appointment scheduling tools.
نوع التوظيف
دوام كامل
