Sales Executive - Luxury Retail

• Develops, enhances and implements sales strategies for the Business Unit to increase revenues and achieve overall commercial and sales targets
• Monitors the sales performance of the Business Unit, to ensure compliance with articulated strategies, and provides recommendations to enhance business performance
• Establishes and leverages partnerships and networks to maximize the achievement of business goals by leading initiatives and engaging key stakeholders in the development, execution and evaluation of appropriate business plans
• Generates leads for potential business partners, evaluates them for the benefit of the organization, and provides recommendations to the senior management related to market penetration
• Appraises the proposed/potential investment opportunities and reviews financial estimates based on valuations and feasibility studies
• Manages the SLA and commercial terms and agreements in collaboration with the Legal department
• Oversees the relationship with existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers
• Directs the development and implementation of the standards and service qualities to maintain the customer service standards adopted
• Promotes high-quality customer experience and satisfaction by ensuring exceptional services is provided to customers and clients at all times
• Oversees accurate record keeping of all customer interactions including details of inquiries, complaints and comments, as well as actions taken to resolve/ address the inquiry
• Provides accurate timely and sales forecasting on a periodic basis, and discusses inefficiencies related to the performance of the sales
• Synthesizes and reports current business and market intelligence or trend data from available industry reports, public information, field reports, or purchased sources to support recommendations for making investment decisions
• Oversees and review all weekly, monthly and quarterly reports, pertaining to business development and sales; Presents reports to the senior management whenever required
  

Acts as a point of contact for escalated customer inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner

Qualifications

• Experience in selling high end furniture or luxury products is a MUST
• At least with High school diploma
• Excellent communication skills