FB Operation Trainer
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2572513
- Assist the Director, Food and Beverage and Executive Chef to plan, manage and administer the pre-opening training plans and requirements
- Work alongside, develop and manage a pool of departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments
- Promote and inform employees about all training programs
- Display leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
- Helps colleagues identify specific behaviors that will contribute to service excellence
- Ensure colleagues receive on-going training to understand guest expectations
- Use effective training methods to ensure colleagues have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Meet with the departmental trainers on a regular basis to support training efforts
- Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills
- Review comment cards, guest satisfaction results and other data to identify areas of improvement
- Ensure all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision
- Identify performance gaps and works with managers to develop and implement appropriate training to improve performance
- Align current training and development programs to effectively impact key business indicators
- Participate in the development of the Training budget as required
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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