Dental Receptionist

Qualifications

Person Specification Qualifications Essential

• Level 3 qualification (e.g. 2 A/AS levels, NVQ level 3, BTEC diplomas, certificates and awards, international Baccalaureate diploma) or equivalent demonstrable experience
  

Desirable

• NVQ Level 3 Business Administrator, Customer Service Specialist or Team Leader or Supervisor
  

Experience Essential

• Administrative experience
• Experience of team working and versatility to take on a variety of tasks
  

Desirable

• NHS administrative experience
• Experience of handling confidential information
• Supervision of staff
• Experience of working with members of the public
  

knowledge Essential

• Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
  

Desirable

• Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
  

skills and abilities Essential

• Excellent interpersonal and verbal communication skills both on telephone and in person with patients, members of the public and colleagues
• Excellent attention to detail, accuracy and organisational skills
• Ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
• Excellent written communication skills
  

Desirable

• Ability to record accurate minutes of meetings and present to a high standard
• Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
  

personal attributes Essential

• Friendly and approachable manner
• Ability to apply a logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems
• Ability to be patient and tolerant especially when discussing complex information
• Ability to be innovative and objective as well as logical in resolving problems
• Ability to prioritise and maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities
• Ability to travel to diverse sites