Associate Technical Support Engineer
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Job Description
JOB TITLE:
Associate Technical Support Engineer
JOB PURPOSE:
END-USER Support Field Support Engineer
QUALIFICATION:
BE/BTech/Bsc/Diploma
EXPERIENCE:
1 2 Years
CERTIFICATIONS:
MANDATORY TRAININGS ATTENDED
REPORTING TO:
Team Lead
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
- Provide prompt and effective support for VIP users ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
- Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
- Perform OS imaging deployment and configuration of new laptops.
- Participate in bulk asset movement including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents resolutions and maintain accurate service records.
CERTIFICATIONS:
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
OPTIONAL
Proficiency in supporting Windows 10/11 and macOS
Knowledge of OS imaging and deployment tools (e.g. MDT SCCM Jamf)
Knowledge of Service Management tools
SOFT SKILLS:
MANDATORY
OPTIONAL
communication
to multi-task
Servicing Skills
Required Experience:
IC
Employment Type
Full-Time
