Associate Technical Support Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
JOB TITLE:
Associate Technical Support Engineer
JOB PURPOSE:
END-USER Support Field Support Engineer
QUALIFICATION:
BE/BTech/Bsc/Diploma
EXPERIENCE:
1 2 Years
CERTIFICATIONS:
MANDATORY TRAININGS ATTENDED
REPORTING TO:
Team Lead
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
- Provide prompt and effective support for VIP users ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
- Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
- Perform OS imaging deployment and configuration of new laptops.
- Participate in bulk asset movement including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents resolutions and maintain accurate service records.
CERTIFICATIONS:
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY
OPTIONAL
Proficiency in supporting Windows 10/11 and macOS
Knowledge of OS imaging and deployment tools (e.g. MDT SCCM Jamf)
Knowledge of Service Management tools
SOFT SKILLS:
MANDATORY
OPTIONAL
communication
to multi-task
Servicing Skills
Required Experience:
IC
نوع التوظيف
دوام كامل
