Guest Service Agent
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures including billing and payment processing.
- Address guest inquiries requests and complaints promptly and professionally.
- Provide information about hotel amenities services and local attractions.
- Manage room reservations and cancellations using the hotels booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
- Coordinate with housekeeping and maintenance teams to fulfil guest requests.
- Promote hotel services and amenities including room upgrades and special packages.
- Handle payments and maintain accurate financial records.
- Ensure adherence to hotel policies and procedures especially concerning safety and security.
- Handle emergency situations calmly and efficiently.
- Maintain accurate guest records and documentation.
- Assist with inventory management of supplies and amenities.
Qualifications :
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in customer service or the hospitality industry is preferred.
- Familiarity with hotel management software (e.g. Opera) is advantageous.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems and Microsoft Office Suite.
- Basic math skills for handling payments and transactions.
- Friendly approachable demeanour with a focus on guest satisfaction.
- Ability to work flexible hours including nights weekends and holidays.
Additional Information :
Your team and working environment:
Diverse young and vibrant team
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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