Retail operations and standards manager - Farah Experiences

Job Overview:

• To support the attractions operating group in delivery of annual financial targets
• Be responsible for group wide retail operational standards and SOPS.
• To Support our games and photography partners on driving performance and innovations.
• Support the attraction teams by attending monthly operational meetings.
• Act as the first point of contact to the onsite operating group.
• Work alongside key internal/external stakeholders to implement new products across the estate.
• Act as the point of contact for new retail initiatives ensuring projects are delivered on time and to the expected standards.
• Work closely with your line manager to deliver the games and photography strategic roadmaps.
• To work closely with our marketing teams and IPs to maximize onsite event activations.
• To support the business with any reasonable requests such as customer service/sales training and best practice documents.

Years of Experience:

• 34 years working in a theme park/leisure environment.
• Minimum of 2 years working within a partnership/relationship management role.
• An understanding of managing projects from concept stage to execution
• Experience in compiling and delivering training packages to internal/external stakeholders.

Skills:

• Strong Partnership/relationship management skills.
• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management prioritization and organizational skills.
• Demonstrates strong customer service skills.
• Excellent communication skills (i.e. verbal nonverbal visual) with the ability to communicate effectively in public to both small and large groups.
• Ability to work effectively in a team environment.
• Ability to communicate clearly and effectively with a positive attitude Initiativetaking selfstarter with good initiative.
• Proficiency with Word Excel PowerPoint Adobe Creative Suite (Photoshop Illustrator).
• Managing of GANT plans

Desirable:

• Proficiency in other languages a plus.
• Basic understanding of photography.