- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
Administration
- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel:
- Establishes an efficient trace file to ensure that all business booked is properly tracked.
- Database Management
- Account Mapping
- Monthly MIS
- Adherence to Standard Operating Procedures
Customer Service
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Ensures responses within stipulated timelines.
- Handles all customer complaints and service recovery promptly.
Operational
- Ensures professional sales Calls using Hyatt’s Consultative Selling
- Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
- Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
- Attends and contributes to all training sessions and meetings as required.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Coordinator in hotel operations. Good problem solving, administrative and interpersonal skills are a must.