Hostess
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2570463
- Welcome and assist all VIP guests with the following tasks: Check-in of guests, escorting of VIP guests, concierge enquiries and any other requests and guest orientation of the resort.
- At the start of the shift to take note of all VIP arrivals and ensure that all special requests have been attended to and auctioned.
- Ensure all VIP arrival guests as per the daily arrival lists are greeted warmly and personalized as per standard procedures.
- Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Manager.
- Attend departmental briefing at the start of each shift and submit daily arrival lists with comments and remarks of respective guests.
- Communicate any special requests or comments immediately to the team and to the Manager.
- Have a good knowledge of all attractions, sales promotions and resort activities at all times.
- Have thorough knowledge of the resort layout to assist the guest with any requested directions or tour of the resort.
- Recognize all guests celebrating a special occasion during check-in and ensure that all required departments and actions are taken to for the celebration.
- Update all guests’ profile in opera and after check-in and ensure all passports’ scanned copies are attached to the registration cards.
- All registration cards should be dropped at the end of the shift at the Front Desk back office.
- Organize for any special amenities for VIP arrivals and complaints handling or special celebration.
- Carry out the daily courtesy calls to check on guest satisfaction and update the Team Leaders of any issue for special actions.
- Ensure that resort collaterals stocks are in place and set-up to be given to VIP guests and ensure checking with marketing for any new updates.
- Ensure that agreed magazines titles and newspapers are placed according to instructions.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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