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Consistently offer professional, friendly and engaging service. Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. Handle guest concerns and react quickly, logging and notifying proper areas. Conduct regularly scheduled d More...

About the job About Us Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. Diversity Sta More...

Roles and responsibilities To deliver world class customer service to all audience members, guests, internal and all other external clients of Dubai Opera, by greeting, offering directions and answering enquiries. Proactively promote the full range of Dubai Opera experiences avail More...

Greet guests upon arrival assist with checkin procedures and provide information about hotel facilities services and local attractions. Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arr More...

Greet guests upon arrival assist with checkin procedures and provide information about hotel facilities services and local attractions. Act as a point of contact for guests throughout their stay addressing inquiries requests and concerns promptly and courteously. This may include arr More...

Role Overview: As a Guest Experience Specialist you will be the heart of our luxury hotel dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished th More...

Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and exceeded. Responsible More...

Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their More...

No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appea More...

Administering check-ins and check-outs. Providing front desk services to guests. Assigning rooms and taking care of administrative duties. Delivering mail and messages. Processing guest payments. Coordinating with bell service and staff management. Being a source of informatio More...

Support the development customer journey maps and service blueprints for SHARE loyalty programme and collaboration with product managers, commercial managers, operations managers to elevate product and service design Participate in ideation of new projects to meet customer needs A More...

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They More...

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They More...

Oversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of custo More...

Your day to day Under the general direction of the Front Office Manager and within the limits of the established InterContinental Hotels Group and local policies and procedures, responsible to liaise between operational departments to ensure that guest preferences are met and ex More...

Role Overview: As a Guest Experience Specialist you will be the heart of our luxury hotel dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished th More...

Manage central CX feedback loop Analyze customer feedback and provide actionable insights to improve customer experience Collaborate with cross-functional teams to design and execute customer experience projects Support CX Champions in each NEOM sector, region, or corporate fun More...

Comprehensive knowledge of the Hotel, including all departments, services and outlets. Ensure the lobby is clean, the furniture and newspapers look presentable at all times. Conduct hotel tours every time it is required. Assist reception with arrival welcome amenities (wet towels More...

Manages Check in and out for all hotel guest; Manages all transaction (Cash, Cheque and Electronic payment); Manages scheduling for front office, inventory management and assists with daily briefings; Participate in enrolling hotel guests into IHG rewards program and assist with More...

- Position: Customer Experience Manager - Candidate profiles: UAE National and Expatriates, Bachelor’s degree in Social Sciences, Education, Psychology, or related fields A minimum of 4 to 5 years of working in a customer engagement-related role – with some More...