Guest Experience Specialist
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Job Description
Role Overview: As a Guest Experience Specialist you will be the heart of our luxury hotel dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.
Key Responsibilities:
- Personalized Service: Greet and welcome discerning devotees with genuine warmth ensuring a seamless checkin and checkout process. Tailor experiences based on individual preferences and needs.
- Concierge Support: Provide expert recommendations for local attractions dining and activities crafting personalized itineraries that enhance the devotee experience.
- Feedback Management: Actively solicit feedback and address any concerns or issues promptly ensuring that all devotees leave with a positive impression of our hotel.
- Collaboration: Work closely with various departments including housekeeping dining and events to ensure that all requests are fulfilled efficiently and to the highest standards.
- Event Coordination: Assist in the planning and execution of special events and celebrations ensuring that every detail aligns with our luxury brand.
Qualifications :
International Experience: Bring at least 2 years of experience in a similar role within a luxury hotel.
Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
