Senior Analyst - Business
نُشرت في :
10-09-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Job Summary for Senior Analyst - Business (Digital Customer Experience)
- Gather and Analyze Requirements:
Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
- Facilitate Solution Design:
Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
- Map and Improve Customer Journeys:
Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
- Support Agile Digital Product Delivery:
Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
- Drive Stakeholder Collaboration:
Act as a liaison between business digital technology and external vendors; prepare clear documentation and presentations; facilitate workshops and Agile ceremonies for alignment.
- Monitor Performance and Recommend Improvements:
Track digital product metrics and customer feedback support A/B testing and recommend enhancements to tools processes or content for continuous improvement.
- Qualifications and Experience:
Bachelors degree in Business IT Computer Science Engineering or related field; 8 years total experience (3-5 years relevant); experience in business analysis digital transformation and aviation or consumer/B2C sectors preferred; expertise in DXP platforms omnichannel architecture CRM eCommerce Agile methodologies and related tools.
- Gather and Analyze Requirements:
Collaborate with stakeholders and users to collect analyze and document business and functional requirements for digital customer experience initiatives.
- Facilitate Solution Design:
Work with product owners UX designers developers and technical teams to shape user-centered strategically aligned and operationally viable digital solutions.
- Map and Improve Customer Journeys:
Analyze current and future state digital guest journeys identify gaps and opportunities and ensure alignment with human-centered design and accessibility standards.
- Support Agile Digital Product Delivery:
Aid digital product teams in backlog prioritization sprint planning and refinement; clarify requirements support user acceptance testing and ensure requirement traceability.
- Drive Stakeholder Collaboration:
Act as a liaison between business digital technology and external vendors; prepare clear documentation and presentations; facilitate workshops and Agile ceremonies for alignment.
- Monitor Performance and Recommend Improvements:
Track digital product metrics and customer feedback support A/B testing and recommend enhancements to tools processes or content for continuous improvement.
- Qualifications and Experience:
Bachelors degree in Business IT Computer Science Engineering or related field; 8 years total experience (3-5 years relevant); experience in business analysis digital transformation and aviation or consumer/B2C sectors preferred; expertise in DXP platforms omnichannel architecture CRM eCommerce Agile methodologies and related tools.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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