Cluster Account Director

Learning & Talent Development & Performance Management

• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Ensure Departments have adequate Departmental trainers, and these are well utilised.
• For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.
  

Finance

• The activities and contribution of the role will impact the performance of the hotel.
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.
  

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management
  

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication
  

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change
  

Qualifications

Experience/Certificates/Education Summary:

• Proven track record as a Sales Account Director or in a similar commercial role, ideally within a large, fast-paced luxury hospitality environment.
• Strong communication, negotiation, and interpersonal skills.
• Results-oriented with a history of meeting or surpassing sales targets.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Fluency in verbal and written English is crucial, with additional language skills such as Russian, Arabic, or French considered advantageous.
• Proficiency in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
• Previous experience in a global work environment is essential.