Quality Analyst - Native Arabic speaker
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2758130
PREFERRED CANDIDATE QUALIFICATIONS –
CURRENTLY AVAILABLE IN THE UAE.
CAN JOIN IMMEDIATELY.
As a Quality Analyst, you have to execute the daily requirements of the Quality Assurance program for the Contact Center. You will evaluate a customers’ experience as they interact with your customer service advisors through inbound and outbound calls, email, chat, and social media responses. As they do, you compare it against the Company’s standards of performance —a Scorecard. This may include assessing Advisors’ demeanor, technical accuracy, customer service performance, and conformity to company policies/procedures and regulatory guidelines.
Employment Type
Full Time
Company Industry
Key Skills
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