IT Coordinator

Position Name: Deskside Support Engineer

Responsibilities:

• Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role.
• On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
• Most deskside support professionals work full time in an office environment. However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required work nights or weekends.
• Deskside support technicians take repair requests in in person and by email, phone, or live chat.
• Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation.
• Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support.

Qualifications:

• CIS Deskside Support with 2 to 5 years of Experience in Maintaining, analyzing, troubleshooting, and repairing hardware and computer systems is the job of deskside support.
• ITIL foundation
• Network trouble shooting skills
• VIP Support skills
• MAC & Windows support
• Effective communication in English and local language (Japanese) are mandatory
• Strong experience as Desktop support engineer
• Strong experience in supporting executive level users

Preferred Qualifications:

• Nexthink
• ITIL foundation
• SCCM
• MAC & Windows certified

Company Description

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

[Passive smoking measures]
Indoor smoking
Designated smoking area