Guest Services Executive - Concierge

This is a remote

Primary Purpose

Make and receive calls on Worker s Compensation and General Liability policies to acquire information regarding policyholder s ;Finalize premium audit write-up based on information gathered from the policyholder

Essential Functions and Responsibilities Job Description

As a Call Center Audit Representative, you will manage calls (outbound and inbound) to facilitate insurance premium audits for Worker s Compensation and General Liability policie The representative will also write-up audits by applying manual and company standard

A Call Center Audit Representative Tasks include:

• Make outbound calls to insureds and agents on a daily basis
  

• Data enter audit data and call progress notes following each call
  

• Learn audit and company procedures to complete audit write-ups
  

• Correspond with policyholders, CPA s, bookkeepers, agents to gather additional information as needed
  

• Receive inbound calls to finalize audit write-up
  

To perform this job successfully, an individual must be able to perform each essential duty

Requirements

The requirements listed below are representative of the knowledge, skills, and/or ability Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

Skills Required:

• Strong judgement and critical thinking skills
  

• Strong organizational skills to manage both outbound and inbound calls
  

• Competent use of spreadsheets, word processing and e-mail
  

• Excellent phone communication skills
  

• Strong writing skills
  

• Work well in a team environment
  

• Ability to multitask
  

Preferred:

• Ability to read, analyze and interpret financial reports and tax documents
  

• Bookkeeping experience
  

• QuickBooks
  

• Bilingual
  

Benefits

NEIS will provide:

• On the job training
  

• Benefit Package Matching 401K, Dental, Life, Vision, Medical
  

• Minimal quality returns - review department corrects most errors and provides coaching notes
  

• Flexible schedule
  

• Technical staff and resources available to answer auditor questions
  

• Positive team environment
  

• Laptop computer and other equipment needed to complete job effectively
  

• Reimbursement of miscellaneous expenses, such as, phone, internet, monthly
  

• Hourly Pay - paid weekly
  

• Paid Holidays
  

• Paid Personal Time off (PTO)
  

Why work at NEIS?

Founded in 1945, NEIS is a family owned business with a team We provide advantages of a large organization, such as, career growth, flexible schedules, work from home, and opportunities to work with a wide variety of people and You can meet and interact with new people each The NEIS team of professionals has the experience and knowledge to deliver services with the highest standard of We value our employees and you will consider this more than a job; this is a ;To find out more check us out at