Fairmont Gold Lounge Attendant

What You Will Be Doing

• Provide and maintain outstanding guest service in a unique, guest focused environment
• Monitor maintenance of the physical Fairmont Gold product, preparing and maintaining food offerings and the Fairmont Gold honour bar
• Organizing, cleaning and maintaining the Fairmont Gold pantry
• Ordering food and beverage inventory, controlling inventory of food and beverage supplies
• Work closely with the Kitchen and In Room Dining to ensure the highest level of food quality and selection is maintained
• Arriving guestroom warming as per Fairmont Gold standards
• Provide exceptional information to our guests about Vancouver area attractions, restaurants, theatres, special events and other available services
• Maintain effective communication with all other departments to ensure the expectations of our Fairmont Gold guests are consistently exceeded
  

Qualifications

Your experience and skills include:

• Service focused personality is essential with excellent guest service and team skills
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidays
• Professional appearance and demeanor
• Must have the ability to work in an unsupervised environment while maintaining standards
• Previous food handling and guest service experience is required
• Completion of Food Safe certification and Serving It Right certification required
• Strong communication and interpersonal skills required
• Excellent knowledge of Vancouver restaurants, attractions, and services is a definite asset
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset