Customer Support Centre
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Job Description
Responsibilities:
• Plan for future expected inbound call volumes and co –worker requirements to ensure the service levels are met
• Work towards achieving first call resolution and thereby reducing repeat visits
• Secure that the department works ethically and in compliance with internal procedures and H&S routines (sec check) Regular checks to ensure the EC is safe at all times
• Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
• Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
• Manage and control all costs related to the customer support centre
• Responsible for arranging schedules and workloads to ensure correct coverage at all times.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
