Customer Support Centre
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Responsibilities:
• Plan for future expected inbound call volumes and co –worker requirements to ensure the service levels are met
• Work towards achieving first call resolution and thereby reducing repeat visits
• Secure that the department works ethically and in compliance with internal procedures and H&S routines (sec check) Regular checks to ensure the EC is safe at all times
• Ensure that all cases are accurately raised in CRM for follow up and accurate data recording
• Ensure that all customer emails and social media complaints are followed up and resolved within 24 hours of being received
• Manage and control all costs related to the customer support centre
• Responsible for arranging schedules and workloads to ensure correct coverage at all times.
نوع التوظيف
دوام كامل
المجال
القسم / المجال المهني
مكتب المساعدة والدعم الفني / خدمة العملاء / الاتصالات الهاتفية
