CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is responsible for the proper data entry (from the customer’s documents), at check-in point/at the counter, issue test result certificate, collect cash for tests conducted and registration of vehicle and guides the customer correctly. In case of vehicle failure he/she should explain the failure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty.

Detailed Description

Principal Accountabilities

1) Site Level: Responsible for correct data entry from Customers’ Documents. To ensure that the correct information required by RTA is also entered in the system for proper processing for testing and registration purpose.

2)Cash Handling: Responsible for all cash transactions at the counter, where applicable, and tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager.

3)Customer Service: To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner.

To ensure that the customer leaves the counter with all his transactions completed and that he/she is correctly guided to proceed to other depts.

4)Site Image: To behave confidently and ensure the proper projection of

company’s image to the customers. To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings. To maintain good relations with any RTA staff on duty.