Customer Service Executive

• Understand and fulfill customer needs by providing accurate information and solutions in a timely and friendly manner.
• Handle and resolve customer complaints and escalate issues to the appropriate department when necessary.
• Maintain customer records and update them with any changes or pertinent information.
• Collaborate with other departments to ensure a seamless and consistent customer experience.
• Continuously seek feedback from customers and use it to improve service quality.
• Meet and exceed monthly targets set by the management.
  

Qualifications

• Minimum of 1-2 years of proven experience in a customer service role, preferably in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to effectively communicate with diverse customers.
• Excellent problem-solving and decision-making skills.
• Ability to remain calm and professional in high-pressure situations.
• Empathy and ability to understand and fulfill customer needs.
• Proficient in Microsoft Office Suite.