Customer Service Executive
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2385811
- Interact with customers in a friendly and professional manner to provide information in response to inquiries, concerns, and requests about products and services
- Follow procedure for dealing with complaints and provide appropriate solutions
- Monitor support inbox and respond to customer inquiries within 24 hours
- Follow up with customers to ensure complaint resolutions
- Help maintain customer relationships and build loyalty through phone or email contact
- Maintain records of customer interactions
Qualifications
- Bachelor’s degree or equivalent
- Minimum two years of experience as a customer service executive
- Excellent written and verbal communication skills
- Ability to provide great customer service in a timely manner
- Knowledge of customer service standards and problem-solving techniques
- Ability to manage time and prioritize tasks effectively
Employment Type
Full Time
Department / Functional Area
Key Skills
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