Coordinator Housekeeping

Key Duties and Responsibilities

GROOMING & ETIQUETTE:

• To report for duty punctually wear the correct uniform and always have a nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company’s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.

SCOPE OF JOB:

• To attend daily briefings in the Housekeeping Office conducted by the HK in charge.
• To collect Reports from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
• Develop a positive working relationship with all colleagues and other departments to facilitate a team-oriented atmosphere.
• Maintain safe work practices as per the Health and Safety.
• To run various status reports to prepare room assignments.
• Review logbooks for special requests and instructions.
• To answer the phone and log all messages.
• Be fully familiar with the Opera system.
• To control device distribution & return.
• To track room status: 000, V/C, 0/C….and update the daily turnover list.
• To monitor the issuing of keys.
• To maintain filing systems.
• Keep close contact with Engineering with reference to maintenance repair and out-of-order rooms.
• To inform security of any emergency brought to Housekeeping’s attention.
• Prepare and monitor room status reports for possible discrepancies.
• To update room status whenever required.
• To take note of "In-house V.I.P.s" and arriving "V.I.P.s" and have them inspected to hotel standards.
• Maintain good working relationships with your own colleagues, superiors & other departments.
• To receive and allocate all guest requests.
• To update the schedule based on occupancy for all colleagues.
• To handle internal and external Guest complaints in accordance with the hotel policy, reporting all complaints to the Manager
• To assist in taking various inventories.
• Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.
• Ensures that the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the place of work is adequately equipped.
• Monitors operating supplies and reduces spoilage, breakage, and wastage.
• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies and procedures and local legislation.
• Assists in the building of an efficient team of employees through multi-skilling, Multi-Tasking, and flexible scheduling and by taking an active interest in their welfare, safety, and development.
• Assists in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service always in guest rooms, public areas and back-of-house areas, following the hotel Standards of Performance
• Execute other tasks as required and participate in the multi-skilling philosophy of the department.
• To respond to any changes in the housekeeping function as dictated by the Industry, Company or Hotel.
• Execute other tasks as required and participate in the multi-skilling philosophy of the department. periodic Major Cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows and outlets.

GENERAL AND OTHER DUTIES

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The Job Description may be subject to review from time to time.
• The employee will be required to perform similar duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of their own knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety, and emergency evacuation and that all staff in the department participate in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, always, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet the hotel’s requirements and do not detract from the desired image of the hotel.
• The employee will always be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
• To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.

Job Requirements

• Completed High School (essential)
• A diploma would be highly preferable.
• Hotel & Hospitality Management Graduate
• At least 3 years experience in an administrator or secretarial role (desirable), preferably in a 5* Hotel
• Computer literacy in Microsoft Office to include – Word / Excel / PowerPoint (Essential)
• Organized and disciplined, dedicated, and loyal (essential)
• Friendly, pleasant, and easy to be around (essential)
• Work effectively under pressure to meet deadlines (essential)
• Expertise in written and Spoken English (essential)
• High level of telephone skills (essential)
• Willing to take personal responsibility for own performance.