Customer Experience Specialist
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Act as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).
- Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
- Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.
- Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
- Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.
- Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.
- Develop strategies to strengthen existing relationships and encourage repeat business.
- Analyze customer feedback and present insights to management for continuous improvement initiatives.
Requirements
- Experience: 23 years in customer service client relations or a similar role (experience in automotive export or logistics is a plus).
- Skills:
- Strong communication and interpersonal abilities.
- Problem-solving mindset with a customer-first approach.
- Proficiency in CRM tools and Microsoft Office Suite.
- Ability to manage multiple tasks and prioritize effectively.
- Qualities:
- Professional empathetic and proactive attitude.
- Detail-oriented with strong organizational skills.
- Capable of building rapport and maintaining long-term professional relationships.
Employment Type
Full Time
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