Front Office Supervisor

As a Front Office Supervisor at Delano Dubai you will lead and support the front desk team in delivering exceptional guest service. You will ensure smooth daily operations uphold brand standards and serve as a role model in guest interaction and service excellence. This role requires strong leadership problem-solving skills and a passion for luxury hospitality.

Key Responsibilities:

• Team Supervision: Oversee daily front desk operations ensuring team members perform efficiently and in alignment with Delano standards.

• Guest Experience: Ensure a warm personalized welcome and departure experience for all guests. Handle escalated guest concerns and requests promptly and professionally.

• Training & Development: Train mentor and motivate front office team members to deliver consistently high levels of service. Provide feedback and support ongoing development.

• Shift Management: Manage scheduling delegate tasks and ensure adequate coverage during all shifts. Conduct shift briefings and maintain operational continuity.

• Operational Excellence: Monitor check-in/check-out procedures billing and reservation handling to ensure accuracy and efficiency.

• Interdepartmental Coordination: Liaise with housekeeping concierge engineering and other departments to ensure seamless guest experiences.

• Reporting & Documentation: Prepare daily reports maintain accurate guest records and ensure all transactions are completed in accordance with company policies.

• Compliance & Security: Enforce safety security and confidentiality standards and ensure team adherence to all operating procedures and policies.

Qualifications :

• Luxury Experience: You have a proven track record in a luxury hospitality environment showcasing your ability to deliver sophisticated and discreet service that exceeds guest expectations.
• Exceptional Skills: Your communication and interpersonal skills are exemplary allowing you to engage with guests in a refined manner that enhances their experience.
• Operational Knowledge: Youre proficient in luxury hotel operations and management software with a solid understanding of sophisticated service protocols that ensure smooth operations.
• Educational Background: A relevant educational qualification such as a Bachelors degree in Hospitality Management or equivalent experience is preferred aligning with our commitment to excellence.
• Great Personality: At DELANO Dubai personality and experience are equally valued. We celebrate individuality and authenticitywe want you to bring your unique self. Embracing diversity in all its forms we provide opportunities for our personal and professional growth. If you have passion the right attitude and that essential spark together we can create memorable experiences.

As a Front Office Supervisor you will be the welcoming face of Delano Dubai playing a vital role in creating a luxurious and seamless experience for our guests. Your commitment to providing exceptional service will be key in maintaining the hotels reputation for elegance and sophistication. 

Additional Information :

As part of our commitment to your growth and success we ensure you receive the necessary support training and leadership throughout your journey with us. Youll have the opportunity to participate in training and development programs aimed at honing your skills and enhancing your expertise in luxury hospitality space.

Remote Work :

No

Employment Type :

Full-time