Reservations Supervisor
Posted on :
05-08-2025
Employer Active
1 Vacancy
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Job Description
As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.
- Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
- Monitor room availability rates and allotments providing monthly reports on actual materialisation.
- Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
- Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
- Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
- Train and communicate yield management principles and room inventory control to the reservation team.
- Manage and update all guest booking materials including vouchers guarantee letters and e-mail correspondence.
- Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
- Maintain proficiency in Opera and other reservation software systems.
- Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.
Qualifications :
- Minimum of 3-5 years of experience in hotel reservations or front office operations
- Proven supervisory experience in a hospitality environment
- Strong knowledge of reservation systems and property management software
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Demonstrated problem-solving and decision-making skills
- Strong attention to detail and accuracy in data entry and financial transactions
- Knowledge of revenue management principles and practices
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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