KEY DUTIES & RESPONSIBILITIES:
- You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
- Serve as secondary contact for all servicing of computer PC hardware and / or software.
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs servers telecom-related etc.) is ordered and available.
- Accountable for disaster recovery and business continuity as it relates to technology.
- Foresees identifies and resolves system(s) performance problems
- Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards
- Data Communication
- Installs monitors maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-use company provided mobile phone issues.
- Troubleshoots high-speed Internet access problems.
- Escalates problems as appropriate through IT Manager.
- Desktop Support
- Images desktops installs new software applications applies patches maps drive to correct server/network.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Maintain a sufficient inventory of computer related supplies
- Maintain a log of all computer hardware and a log of all services calls on computer hardware
- Manage the configuration records programme files and data files on the computer system
- Monitor the performance of the computer software and maintain a log of performance reports error and integrity check reports system malfunctions and solutions
- Install and test corporate approved programme changes to the hotel computer systems
- Implement Preventive Maintenance for all IT hardware & Software.
- Will be fully in charge of IT Dept. and all of its related issues in the absence of the IT Manager.
- Checking daily backups all system interfaces server hardware and logs.
- Managing IT Clerk assigning the daily job and training him/her on all needed theoretical and practical procedures troubleshooting and support within corporate standards.
- Follow up all claims that are being forwarded to IT Dept.
- Document archive all correspondence and troubleshooting follow up suppliers visits and maintenance.
- Must have very good knowledge in LAN Security Wireless IP Telephony Oasys Micros Fidelios Opera Sun System various hospitality solutions and software.
- Must be an example of the Rixos Values Brand Standards and a champion of appearance & hygiene guidelines.
- Implements guidelines policies and procedures for those operating departments according to Rixos Guidelines & Standards
- To ensure that he/she provides a friendly courteous and professional service at all times.
Qualifications :
-Minimum 2 years of Accor experience is a plus
-UAE experience is a plus
-Hands-on experience with Opera PMS Simphony POS OWS and OXI
-Knowledge of compliance frameworks such as PCI DSS GDPR and Accor IS&T policies
-Immediate availability (no notice period) is a plus
-Diploma in Computer Engineering MCNA & CCNA.
Additional Information :
- Competitive Salary and Compensation:
- Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
- Training and Development Opportunities:
- Access to training programs and development opportunities to enhance skills and advance within the company.
- Career Advancement:
- Opportunities for career growth and advancement within the Rixos Hotels group.
- Health and Wellness Benefits:
- Comprehensive health insurance coverage.
- Employee Recognition Programs:
- Recognition programs to acknowledge and reward outstanding performance and dedication.
- Work-Life Balance:
- Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
- Uniforms and Dress Code:
- Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
- Social Events and Activities:
- Participation in social events team-building activities and employee gatherings to foster a positive work culture.
- Transportation Services:
- Employee Wellness Programs:
- Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.
Remote Work :
No
Employment Type :
Full-time