Concierge Supervisor

• Oversee the Concierge operations including the bell desk and doormen ensuring that the hotel standards and procedures are fully known and followed.
• Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
• Ensure a proper coverage and supervision of the Concierge at all times.
• Ensure that both the arrival and the departure lists are updated transportation and airport services are scheduled and respected and all the setups are according to guest requests and needs.
• Ensure that all team members provide prompt updated and correct information about the city locations events programs traffic weather etc. and do the needful bookings purchasing or arrangements.
• Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests and hotels requirements and needs as approved by the hotel management.
• Ensure that the lobby is free of baggage trolleys and obstructing objects all the time and these items are safely stored.
• Ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
• Ensure the strict control of room keys and section keys.
• To daily review and update the Concierge logbook and to sign it.
• Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
• To respect schedules terms and deadlines as agreed with the Management.
• Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
• Ensure that all team members are updated with the latest administrative organizational operational or other changes and news.
• Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
• Attend any interdepartmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
• Share daily activity highlights with the FOM including internal and external guest opportunities.
• Ensure the Accor loyalty programs are promoted and to build strong and longterm relationships with the guests.
• To be an ambassador of the Concierge and of the hotel in and outside the work place.

Financial and Revenue Responsibilities

• Implement and control the Focus and other financial and audit procedures.
• Assist the FOM in preparing forecasts and statistics.
• To be updated with the competitors offerings and rates.
• Ensure that the Departments operational budget is strictly adhered to and that all costs are controlled and expenditures approved.

Qualifications :

• Oversee the Concierge operations including the bell desk and doormen ensuring that the hotel standards and procedures are fully known and followed.
• Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
• Ensure a proper coverage and supervision of the Concierge at all times.
• Ensure that both the arrival and the departure lists are updated transportation and airport services are scheduled and respected and all the setups are according to guest requests and needs.
• Ensure that all team members provide prompt updated and correct information about the city locations events programs traffic weather etc. and do the needful bookings purchasing or arrangements.
• Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests and hotels requirements and needs as approved by the hotel management.
• Ensure that the lobby is free of baggage trolleys and obstructing objects all the time and these items are safely stored.
• Ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
• Ensure the strict control of room keys and section keys.
• To daily review and update the Concierge logbook and to sign it.
• Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
• To respect schedules terms and deadlines as agreed with the Management.
• Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
• Ensure that all team members are updated with the latest administrative organizational operational or other changes and news.
• Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
• Attend any interdepartmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
• Share daily activity highlights with the FOM including internal and external guest opportunities.
• Ensure the Accor loyalty programs are promoted and to build strong and longterm relationships with the guests.
• To be an ambassador of the Concierge and of the hotel in and outside the work place.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime