Guest Experience Manager
Posted on :
09-11-2021
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Jobs by Experience
3 - 0 years
Monthly Salary
AED 11 - 22
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
09-11-2021
Job Description
- Maximize enrolment of in-house guests for Al Maha'smembership programs.
- Closely monitor guest comments on online channels and social media and respond to guest comments.
- Ensure the hotel’s online ratings are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.
- Come up with innovative ideas for guest recovery.
- Speak to in-house guests and record list of happy guests staying in the hotel.
- To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
- File daily guest relations report and documents systematically.
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests and process the check in / out for all VIPs guests efficiently and professionally.
- Escort VIP gussets to their rooms.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all times.
- Resolve guests’ complaints & requests and liaises with the concerned departments.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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