Concierge Supervisor
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Job Description
Assist guests with all inquiries both hotel and nonhotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
Maintain adequate supplies of forms and brochures and ensure that they are presented in line with the hotels operating standards
Consult Log Book for information/requests left by outgoing shift
Manage guests mails messages courier services and parcel postage as requested by guests
Maintain order and security of guests keys and other selected keys kept in Front Office ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Qualifications :
Diploma in Tourism / Hospitality Management
Minimum 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
