Guest Service Center Agent
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Job Description
Speaks clearly distinctly and with a friendly courteous tone. Uses listening skills to put callers at ease and obtains accurate complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests provides information on guest services and answers inquires about public hotel events.
Answers incoming calls.
Directs call to guest rooms staff or departments through the switchboard or PBX system.
Places outgoing calls.
Receives guest messages and deliver the same to the guest.
Logs all wakeup call requests and performs wakeup call services. wakeup call services.
Provides information about hotel services to guests.
Understand the telephone operator board or PBX switchboard operations.
Provides paging services for hotel guests and employees.
Knows what action to take when an emergency call is required.
Assists in reporting telephone equipment or service complaints and problems.
Following telephone etiquette.
Trains or assists with training new telephone operators in performance of job duties.
To be fully aware of and adhere of health and safety fire and bomb threat procedures.
Multitasking abilities will always come in handy because a switchboard operator may be asked to do other jobs as well.
Must be polite and courteous while answering the phone.
Open and close telephone functionality on the hotel front office software.
Keep records of calls placed and received by all departments and recording the call charges.
Update directory information on the front office software.
Provides a paging service for hotel guests and employees.
Process guest wakeup calls.
Qualifications :
1 year experience in Rooms or related professional area within a luxury hotel
Proven track record in high class lifestyle resort hotels
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
