Service Delivery Manager SDM
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Oversee and manage the delivery of application support and new developments.
- Ensure adherence to SLAs and governance protocols maintaining highquality service delivery
- Act as the primary point of contact for stakeholders facilitating effective communication and addressing escalations promptly.
- Monitor and manage incident escalations ensuring resolution within agreed timelines.
- Coordinate Agile practices including sprint planning standups and retrospective meetings.
- Collaborate with the Business Analyst and technical teams to prioritize tasks and allocate resources effectively.
- Review performance metrics prepare status reports and provide updates to stakeholders regularly.
- Drive continuous improvement initiatives to enhance service efficiency and user satisfaction.
- Manage team capacity including crosstraining plans to ensure business continuity.
- Identify and plan for any additional skill sets or resources required ensuring alignment with the rate card and budget.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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