Baby Gear Specialist
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
Customer Interaction
- Respond to customer inquiries regarding warranty claims
- Provide clear explanations about the warranty policy and coverage for baby gear products.
- Respond to customer inquiries regarding warranty claims
Warranty Claim Processing
- Verify warranty eligibility by reviewing purchase receipts product details and warranty terms.
- Process claims accurately ensuring documentation is complete and complies with company guidelines.
- Coordinate with relevant departments (e.g. quality assurance logistics) to expedite replacements or repairs.
- Verify warranty eligibility by reviewing purchase receipts product details and warranty terms.
Problem Resolution
- Troubleshoot product issues with customers and offer tips or alternative solutions if the problem is minor.
- Escalate complex or unresolved claims to the supervisor or technical team for further investigation.
- Troubleshoot product issues with customers and offer tips or alternative solutions if the problem is minor.
Record Keeping
- Maintain detailed and accurate records of all customer interactions and warranty claims in the system.
- Track claims to ensure timely resolutions and followups as needed.
- Maintain detailed and accurate records of all customer interactions and warranty claims in the system.
Customer Satisfaction
- Aim to exceed customer expectations by providing a positive experience during the warranty claim process.
- Gather customer feedback and share insights with the team to improve products and services.
- Aim to exceed customer expectations by providing a positive experience during the warranty claim process.
Knowledge Updates
- Stay updated on the company s baby gear product line including features warranty coverage and repair/replacement procedures.
- Attend regular training sessions to enhance product knowledge and customer service skills.
- Stay updated on the company s baby gear product line including features warranty coverage and repair/replacement procedures.
Employment Type
Full Time
Key Skills
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