Luxury Waiter

Roles and responsibilities

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue
  

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Adaptability

Customer Focus

Recognizing Differences

Desired candidate profile

A Waiter (or Server) is a key role in the hospitality and restaurant industry, responsible for ensuring that guests have a pleasant dining experience. The role involves not only taking orders and serving food and drinks but also delivering excellent customer service, managing customer expectations, and working closely with the kitchen and other staff. Below are the essential responsibilities, skills, and opportunities associated with being a Waiter:

Key Responsibilities

1. Greeting and Seating Guests:

   • Welcoming guests with a friendly attitude as they arrive at the restaurant.
   • Escorting guests to their tables, presenting menus, and offering assistance with menu choices if necessary.

2. Taking Orders:

   • Listening carefully to customers’ orders and answering questions regarding the menu, ingredients, and food preparation.
   • Recommending food and drink items based on guests’ preferences or dietary restrictions.

3. Serving Food and Beverages:

   • Delivering food and drinks to the correct table in a timely manner.
   • Ensuring that all dishes are correctly presented, prepared to the customer’s liking, and served at the right temperature.

4. Ensuring Customer Satisfaction:

   • Checking in with guests during their meal to ensure they are satisfied with their food and service.
   • Addressing any complaints or concerns and resolving them promptly.

5. Handling Payments:

   • Presenting the bill to customers and processing payments, whether by cash, card, or other methods.
   • Giving correct change and handling tips appropriately.

6. Cleaning and Resetting Tables:

   • Clearing dishes, glasses, and utensils from tables after guests finish their meal.
   • Preparing tables for new guests, ensuring they are clean and properly set.

7. Collaborating with the Team:

   • Communicating with kitchen staff to ensure accurate order preparation.
   • Working with other servers and staff to maintain a smooth and efficient service flow.

Essential Skills

1. Communication:

   • Clear verbal communication to take orders, explain the menu, and interact with guests.
   • Active listening to ensure that guests' orders are taken correctly.

2. Customer Service:

   • A friendly, polite, and approachable demeanor to enhance the guest experience.
   • Anticipating guest needs and going the extra mile to ensure satisfaction.

3. Multitasking:

   • Handling multiple tables or tasks at once while maintaining a high standard of service.
   • Managing time effectively, especially during busy shifts.

4. Attention to Detail:

   • Accurately taking and delivering orders, ensuring no mistakes are made.
   • Ensuring the correct food and drink items are served, with special attention to dietary restrictions or preferences.