Sr Specialist Rider Operations

Rider Legal Compliance:

• Own rider legal compliance understanding updates and adherence.
• Collaborate with the local and regional legal teams to understand and monitor the differing legal landscapes relating to delivery riders on a regional level.
• Collect 360 feedback from local and regional legal and operations teams.
• Challenge the statusquo and obtain insightful feedback that ensures clarity and alignment across all stakeholders.
• Analyze and quantify current compliance status across the markets.
• Understand product limitations market intricacies and cost complications (if any).
• Lead micro and macro projects that enhance compliance working closely with relevant teams to implement necessary changes with SOP adherence and documentations.

Be our Rider Onboarding Platform Champion:

• Act as the central point of expertise for our regional rider onboarding platform overseeing its features identifying and addressing bugs and ensuring its seamless operation.
• Champion documenting our SOPs that monitor and improve our rider onboarding processes while considering local market intricacies.
• Own monitor and improve the conversion of our LeadtoStreet KPI.

Stakeholder Communication:

• Communicate regularly and proactively with stakeholders to provide updates on compliance status.
• Share plans and strategies for maintaining compliance levels.

CrossFunctional Collaboration:

•  Collaborate closely with multifunctions (notlimitedto):  Legal Public Affairs Data Science Tech Product BPO Local and Regional Logistics teams.
• Facilitate communication and alignment among these teams to expedite compliancerelated initiatives and deliver results efficiently.

Qualifications :

• Bachelors degree in Business Administration or equivalent
• Between 25 years of professional experience in the rider delivery operations realm.
• Comprehensive knowledge of delivery rider legal compliance principles and regulations.
• Outstanding attention to detail paired with strong analytical capabilities on Microsoft Excel or Google Sheets.
• Exceptional communication and interpersonal skills.
• Previous experience in compliance  data analysis and project management..
• Proficiency in SQL or a strong willingness to learn is highly desirable. 

Remote Work :

No

Employment Type :

Fulltime