drjobs Visitor Experience Specialist العربية

Visitor Experience Specialist

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1 Vacancy
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Jobs by Experience drjobs

0-1years

Job Location drjobs

Abu Dhabi - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities:

  • Greet and welcome visitors with a friendly and professional attitude.
  • Provide information about the organization exhibits or attractions.
  • Assist with ticketing reservations and visitor checkins.
  • Address visitor questions concerns or feedback promptly and effectively.
  • Maintain the cleanliness and organization of the visitor space.
  • Support events or special activities as needed.
  • Collaborate with team members to enhance the overall visitor experience.


Requirements

  • Strong communication and interpersonal skills.
  • Positive attitude and customer service orientation.
  • Ability to handle multiple tasks and stay calm under pressure.
  • Basic knowledge of technology for ticketing or reservation systems is a plus.
  • Previous experience in customer service hospitality or similar roles is preferred.


  • Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.

    Employment Type

    Full Time

    Company Industry

    About Company

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