Guest Service Agent - SO Uptown Dubai
Posted on :
29-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
As a Guest Service Agent you will:
- Process all guest checkins by confirming reservations assigning room and issuing and activating room key.
- Process all payment types such as room charges cash checks debit or credit. Process all checkouts including resolving any late and disputed charges.
- Answer record and process all guest calls messages requests questions or concerns.
- Coordinate with Housekeeping to track readiness of rooms for checkin. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travellers checks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications
Qualifications :
A successful Guest Service Agent:
- Has experience / understanding of LuxuryLifestyle
- Has great conversational skills and teamworkoriented
- Has a Positive outlook and outgoing personality
- Enjoys elevating the status quo and finding new ways to create memorable experiences
- Oasys / Opera and other hotel operations systems is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
