Guest Service Agent
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Job Description
How does your working day look like
Provide a friendly and delightful Hows it going to See you later for each guest during every interaction
Demonstrate high product knowledge about the hotel its facilities along with surrounding areas to assist with guest inquiries
Manage guest requests by familiarizing oneself with arrivals (both VIP and nonVIP) Traces and arranging necessary collaterals
Liaise with other departments to ensure guests requests are promptly actioned & resolved Display respect for guest privacy by following 25hour privacy policies
Follow and complete all tasks of the Shift Task List on a daily basis
Actively offer hotel services and upsell to maximize revenue Process all financial payments as per 25hour Credit Policy
Adhere to all 25hours cashiering and cash handling procedures at all times Handle customer complaints and feedback according to Oops! Its messed up Handling Guest Complaint SOP ensuring complaints are recorded accordingly and escalated to the Supervisor and Manager on Duty where applicable.
Adhere to company and departmental grooming standards Be aware of the hotels emergency procedures Comply with hotel security fire regulations and all health and safety legislation Profile
Qualifications :
Your personality counts more than your CV
Vocational certificate or diploma in hotel business and/or anyone with the passion and drive to work in the sector
Previous Hotel Experience (through studies or work experience) in a five star hotel.
Proficiency in English (speaking reading & writing) extra language (Arabic Russian Mandarin or any European Language) is an advantage
Proficient computer skills for Outlook Emails Excel Word and Power Point presentation OPERA knowledge preferred
Multi able to converse and resolve guest complaints/issues in a calm and professional manner
Detail oriented organized and very flexible with working extended hours.
Energetic with a positive attitude tasking Skills
Additional Information :
Whats in it for you
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
