Engagement Associate
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
Engagement Associate
Dubai UAE
Luxury Hotels
Summary: As an Engagement Associate in the local Operations team the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations you will act as the face of clents facility for all of the inhouse and external clients. You will have strong customer service instincts an eye for detail and a tendency to always go the extra mile for our clients.
Responsibilities:
Daily Operations:
Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
Responsible for managing the office unit & the ERP system setup and requests for all clients
Organizes postage and document courier services handle mail incoming & outgoing deliveries
Coordinates conference room bookings refreshments for meetings and other special arrangements
Handles all secretarial and administrative duties for clients as requested
Performs check in & check out process for all clients
Conduct upselling and crossselling to maximize revenue
Service Standards:
Ensures that clients requests and demands are met to the best of your professional ability. This includes the handling of all inquiries complaints and feedback
Establishes and offers input on improvement to service standards in liaison with the Centreincharge
Ensures that the Centres service standards are maintained at all times
Internal:
Requirements:
KPIs:
Client satisfaction
Meet and greet clients in professional and friendly manner
Answer all incoming phone calls in a timely and professional manner (within 3 rings)
Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
Ensure all centre service standards are maintained at a premium level
Proactively upsell TEC services for more SIR maximising revenues and company profitability
Job Requirements:
A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment
Customeroriented with excellent interpersonal and communications skills with an open mind to changes
Good team player with a positive attitude and ability to work under pressure juggling a variety of tasks
Fluency in English and another mainstream local language depending on location
Good telephone manner and ability to perform secretarial tasks under deadlines
Able to handle correspondences and inquiries
Knowledge of Microsoft Word Excel & PowerPoint
Able to work overtime occasionall
Develop rapport and professional business relationships with fellow colleagues and stakeholders
Support local Operations to maximize profitability efficiency and productivity
Employment Type
Full Time
Key Skills
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