Sales Support Associate

Roles and responsibilities

• Maintaining and optimizing our Sales Force (SFDC) data and dashboards.
• Prepare compelling presentations using MS PowerPoint that communicate key sales metrics and insights.
• Work closely with regional Sales Management and collaborate with various sales teams.
• Support the front-end sales team in managing and enhancing data quality within Sales Force.
• Contribute to developing transparency around sales opportunities and planning processes.
  
  

What You Bring:

• A Bachelor’s degree in Electrical Engineering or a related field
• You possess a strong analytical mindset, enabling you to challenge the status quo and explore innovative approaches to problem-solving.
• Familiarity with Salesforce and MS PowerPoint is a plus
• You thrive in a collaborative environment and are eager to contribute to team success.
• You are open to learning and adapting to new challenges in a fast-paced environment.

• 1. Communication Skills

• Verbal and Written Communication: Clear communication is essential when interacting with clients, team members, and other departments. Writing professional emails and presenting information clearly is key.
• Customer Service: Excellent customer service skills, especially when responding to inquiries or following up with clients.

• 2. Organization and Time Management

• Multitasking: Ability to manage multiple tasks and prioritize effectively, especially when supporting a busy sales team.
• Attention to Detail: Ensuring that all sales documentation, data entry, and client interactions are accurate and thorough.

• 3. Technological Proficiency

• CRM Software: Familiarity with CRM tools like Salesforce, HubSpot, or Microsoft Dynamics is helpful for managing customer data and tracking sales progress.
• Microsoft Office: Strong proficiency in Microsoft Office tools (especially Excel, Word, and PowerPoint) for preparing reports, presentations, and sales documents.
• Data Management: Ability to maintain and update sales databases and client records efficiently.

• 4. Problem-Solving and Analytical Skills

• Attention to Sales Metrics: Helping track performance, identify areas for improvement, and assist with data analysis to support the sales team in achieving goals.
• Adaptability: Ability to quickly adjust to changes in priorities, products, or client needs.

• 5. Interpersonal Skills

• Teamwork: Willingness to collaborate with others and assist wherever necessary to help the sales team succeed.
• Building Relationships: Comfortable engaging with clients, prospects, and internal teams to build rapport and foster professional relationships.

• 6. Sales and Marketing Understanding

• Basic Sales Knowledge: While a deep understanding of sales strategies may not be required, having a general knowledge of the sales process, client management, and sales techniques can be a plus.
• Understanding Marketing: Awareness of how marketing efforts tie into sales support and helping execute cross-functional initiatives.

Desired candidate profile

1. Administrative Support

• Managing Sales Documentation: Assisting with the preparation and maintenance of sales materials, presentations, proposals, contracts, and other relevant documentation.
• Data Entry and CRM Management: Updating customer relationship management (CRM) systems with new client information, sales progress, and communication records. Ensuring the accuracy and completeness of data.
• Sales Reporting: Supporting the team by preparing sales reports, tracking progress toward sales targets, and summarizing sales activities for management review.

2. Client and Customer Interaction

• Responding to Inquiries: Assisting in responding to client emails or phone calls, providing information about products, services, and company offerings.
• Scheduling Meetings: Coordinating meetings or conference calls between sales representatives and clients. Assisting with the scheduling of appointments and follow-ups.
• Customer Communication: Helping to follow up with customers on sales orders, deliveries, or general inquiries, ensuring a smooth customer experience.

3. Sales Support and Coordination

• Sales Team Assistance: Assisting the sales team in day-to-day tasks such as preparing sales presentations, gathering product information, and managing client follow-ups.
• Order Processing: Supporting the sales team with order processing, including generating quotes, tracking order status, and ensuring that all paperwork is correctly completed and filed.
• Product Knowledge Support: Gaining a basic understanding of the company’s products or services and helping the team convey this knowledge to clients in an accurate and clear way.

4. Market Research and Lead Generation

• Market Research: Conducting research to identify potential sales leads, analyze competitors, or understand market trends to support the sales strategy.
• Prospect List Management: Assisting in creating and maintaining prospect lists or databases to support the sales team’s lead-generation efforts.
• Cold Outreach: In some cases, helping with cold calls or outreach to potential clients to set appointments or qualify leads for the sales team.

5. Event and Trade Show Support

• Event Coordination: Helping the sales team with logistics for sales events, trade shows, or conferences, including preparing promotional materials, setting up booths, and coordinating travel and accommodations.
• Client Engagement: Assisting at events by engaging with potential customers, answering questions, and promoting the company’s products or services.