Customer Service Coordinator

Responsibilities:

• Managing a team of customer service employees.
• Maintaining compliance with policies and procedures.
• Offering excellent customer service.
• Displaying extensive product knowledge.
• Overseeing the work of every employee in your team.
• Promoting the vision of the organization.
• Conducting quality assurance surveys with customers and reporting findings to the staff.
• Handling customer complaints brought to your attention.
• Conducting regular training sessions with the team.
• Motivating the team to perform at their best.