Customer Service
Posted on :
03-10-2024
Employer Active
5 Vacancies
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Job Description
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Maintaining a high level of product knowledge to provide accurate information to customers.
- Handling customer complaints and escalating unresolved issues to the appropriate department.
- Processing customer orders, returns, and exchanges with attention to detail and accuracy.
- Building and maintaining strong relationships with customers to promote loyalty and repeat business.
- Identifying and implementing process improvements to enhance the customer experience.
- Keeping accurate records of customer interactions and transactions for future reference.
- Collaborating with cross-functional teams to address customer needs and ensure customer satisfaction.
- Providing feedback to the management team on customer trends, issues, and opportunities.
- Staying up-to-date with company policies, procedures, and products to better ist customers.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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