Guide Adventure

Job Description

• Liaising with the Activities Coordinator to determine bookings and any special requirements for guests and visitors.
• Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
• Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort; its animals, plants and trees, bird life, archeological heritage and (if applicable) marine life.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Guiding and delivering tourism activities incorporating (but not limited to) archery, biking, Desert drive, camel ride, desert walk, falcon show, city and cultural tours, wild life drives, water activities and all other related tourism activities as directed by the activities department or hotel management
• Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment.
• Maintain the level or maintenance and cleanliness of the equipment and activities sites.
• Support with the refreshment packages with the proper furniture and set up as per each activity.
• Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
• Any other duties associated with the position in order to meet the needs of the business.
  

Qualifications

• High School diploma
• Previous experience in same position for at least 1 year.
• Dune Bashing Experience is a must
• Luxury hotel experience is a must
• Passion for excellent service
• Excellent team player and great communication skills