Guide Activities

Roles and responsibilities

• Liaising with the Activities and Recreation Supervisor to determine bookings and any special requirements for guests and visitors.
• Greeting visitors and guests as they arrive at the resort and providing a basic resort briefing.
• Ensuring factual knowledge is imparted to visitors and guests regarding the history and future development of the resort; its animals, plants and trees, bird life, archeological heritage and (if applicable) marine life.
• Guiding and delivering tourism activities incorporating (but not limited to) swimming, snorkelling, kayaking, sunset boat trips, fishing and all other related tourism activities as directed by the Activities and Recreation Manager.
• Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment.
• Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management.
• Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
• Maintaining a high level of physical fitness commensurate with the tourism activities being delivered.
• Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
• Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
• Maintaining at all times the cultural sensitivity of various nationalities.
• Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
• Any other duties associated with the position in order to meet the needs of the business.

Desired candidate profile

1. Interpersonal and Communication Skills

• Strong communication skills to engage with guests, explain activity schedules, and provide instructions.
• Friendly, outgoing personality to create a welcoming atmosphere and make guests feel comfortable participating in activities.

2. Customer Service

• Delivering exceptional service by ensuring that activities meet guests’ needs and expectations.
• Addressing guest concerns or preferences in a professional and friendly manner.

3. Leadership and Group Management

• Ability to lead groups of varying sizes and manage different activity dynamics.
• Keeping participants engaged and motivated, ensuring that activities are enjoyable and inclusive for everyone.

4. Organization and Planning

• Scheduling and organizing a variety of activities, ensuring they run smoothly and are properly set up.
• Coordinating logistics, such as arranging equipment, managing time slots, and ensuring safety protocols are followed.

5. Creativity and Problem-Solving

• Developing new, engaging activities that appeal to a wide range of guests.
• Adapting activities to suit different group sizes, age ranges, and physical abilities.

6. Physical Stamina and Energy

• Leading physically demanding activities (e.g., hiking, sports, water aerobics) with enthusiasm and energy.
• Maintaining a high level of energy to keep guests engaged and entertained throughout the day.

7. Flexibility and Adaptability

• Adapting to last-minute changes in guest schedules or weather conditions (e.g., moving an outdoor activity indoors due to rain).
• Adjusting plans as necessary to accommodate guest preferences or unforeseen circumstances.

8. Safety Awareness

• Ensuring the safety of participants during all activities, particularly in sports or water-based events.
• Knowledge of first aid and emergency protocols in case of accidents or injuries.

9. Teamwork

• Collaborating with other staff members (e.g., hospitality team, entertainment team, instructors) to coordinate activities and ensure smooth operations.
• Working with supervisors to organize special events or themed days.

10. Knowledge of Local Culture and Attractions

• Being knowledgeable about local history, culture, and attractions to provide guests with relevant information during activities.
• Offering guests insight into the local area through guided tours or themed activities.