Tour Guide UAE NATIONAL
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Job Description
Lead Tours
- Conduct guided tours ensuring the experience is tailored to the interests of diverse groups.
- Share historical facts anecdotes and relevant information in an engaging manner.
Engage Visitors
- Answer questions and address concerns to ensure an enjoyable and informative experience.
- Adapt content and approach based on the audience (e.g. children families professionals).
Prepare and Plan
- Familiarize with all exhibits artifacts and related information.
- Research and update content to keep the tours current and accurate.
Maintain Professionalism
- Represent the organization positively and uphold its values.
- Manage groups efficiently ensuring safety and satisfaction.
Provide Feedback
- Collect visitor feedback and suggest improvements to enhance future tours.
- Report any issues or concerns to the management promptly.
Requirements
Bachelor Degree
Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.
Employment Type
Full Time
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